Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you saying that your Windows Live Mail is downloading your emails multiple times making several duplicate emails?
Please let me know by replying to me here so that I can help you further.
Are you using Windows Vista, 7, 8 or 10?
Thank you for that information. Can you please check how your email account is setup in your Windows Live Mail? Is it a POP account?
Have you seen my last reply? Please check your email account setup in your Windows Live Mail to see and confirm if it is a POP or POP3 account. Also, please try to access your verizon account using a web browser, to see if ALL of your emails are intact there in the webmail
Thank you for that information.
Can I remotely access your computer so that I can directly check and fix the problem while you watch on your screen?
Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess
Unfortunately, I do not provide phone support. But I can walk you though on the process.
First, Windows Live Mail has issues with POP accounts especially if the amount of emails downloaded is considerably huge or many, or when the email account was removed and then added back.
To solve this problem, you need to delete the email account (the verizon account) from your Windows Live Mail (WLM).
After deleting it, close WLM, open it again, then add the verizon account as an IMAP account.
That was why I asked you to confirm that ALL the emails you are seeing in your Windows Live Mail are still INTACT in the webmail
When you add the email account as IMAP, what you see in the webmail, you will also see in Windows Live Mail
Are you saying that you have emails SAVED locally? That is, emails that you only see in Windows Live Mail, and NOT on the webmail?
Well, they are gone when you deleted the email account from Windows Live Mail.
Your only option to recovery them, is to try to ADD the POP3 account back.
I am very sorry if I was not clear with that, but the preliminary questions were leading to conclude that what you are seeing in WLM are what you are also seeing in the webmail. I asked you that for this reason -- the emails will be removed when the account it removed.
Also, when deleting the email account, there is a prompt warning about what happens
Please give it a few minutes for WLM to rebuild the profile after adding exactly your POP3 account. See if the emails and email folders reappear.
What happened when you delete the account? Did you NOT get any warning prompt about what will happen? WLM gives a pop up warning the user about what happens when you delete the account. I have done it several times.
I am very sorry if I missed telling you that. I was on the idea that Windows Live Mail will do that for you. So are you saying that when you deleted the account, you DID NOT get any warning prompt?
Ok, what is the situation of your WLM now? Is it downloading tons of your emails?
Again, you are not answering my question.
That is not a stupid question. That is leading to the next procedures to recover your missing emails
Please close WLM
1. You will first need to select the Show hidden files option so that you can find the folders where the missing emails could be stored. Follow steps below:
a. Open Windows Explorer and click Organize / Folder and search options. Click the View Tab.
b. Place a check mark in the Show Hidden files, folders and drives option.
c. Close and restart Windows Explorer.
2. Open the WLM Store folder.
a. Navigate to the following folder.
C:\Users\your name\AppData\Local\Microsoft\Windows Live Mail
"your name" here represents your Windows username
Please make a COPY of that Windows Live Mail folder, put the copy on your Desktop screen
Now, please go back to the Windows Live Mail folder in its original location. I mean using File Explorer.
The next step is, right-click on that Windows Live Mail folder, and in the context menu that appears, click on Properties.
Then click on the Previous Versions tab.
After the list populates, select a version of the folder with a date and time prior to when the folders were deleted.
Click the Copy Button. In the Copy dialog box, select the Desktop as the location to place the copied folder, or in My Documents. Just DO NOT forget where you placed the copy.
Ok, please open the Windows Live Mail folder and tell me the few folders inside it
Please tell me the size of the Windows Live Mail folder. Right click on it then click Properties. There you will see the size
Too small to contain the missing emails. Anyhow, please right lick on it, then click "Restore previous versions". Then tell me what happens
What happened? It showed you a list which contains nothing?
Ok. Please open that Windows Live Mail folder in File Manager. Then in the address bar that shows the path of the folder, click the mouse there and then copy the full path. Then paste it here so that I can tell if you are viewing the right folder.
It appears you are in the correct folder and the emails are no longer recoverable since they were not stored in previous version.
There are 3 things that you can do to recover them, but these do not guarantee recovery of the emails 100%.
First, is to uninstall Windows Live Mail, and then Reinstall
Second, is to perform a System Restore to roll back setting to prior date
Third, is to perform a scan of your entire hard disk drive for deleted emails
You need to install a software to do that.
Here is the link:
Just download the free version. Install and run a though scan for emails only, not for ALL deleted files. The wizard will assist you with that
Did you do the scan? Anyhow, I can just give you the procedures for the 3 options you have, and you can follow then to try to recover the missing emails. Recuva scan has been given already, so the next procedures will be for system restore and uninstall-reinstall.
A. How to do system restore
Are you referring to the scan for deleted emails? Please take your time