Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Just to confirm, is your email address ending with @sbcglobal.net?
Also, what email program are you using to send and receive emails? Is it MS Outlook 2016? The Mail app? or are you using a web browser like Internet Explorer, Chrome or Safari?
Please let me know by replying to me here so that I can help you further.