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Ask Dan Your Own Question

Dan
Dan, Computer Support Specialist
Category: Email
Satisfied Customers: 1448
Experience:  25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified. Network Administrator.
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Access my gmail account, several days, I can currently read

Customer Question

access my gmail account
JA: How long have you had this issue with your Gmail account?
Customer: several days
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I can currently read my e-mails on my phone, but can not enter my gmai account on our home computer; my husband can but I get "no results"
JA: What troubleshooting have you tried?
Customer: suggestions?
JA: Anything else you want the email expert to know before I connect you?
Customer: nope
Submitted: 1 month ago.
Category: Email
Expert:  Dan replied 1 month ago.

Hello and thank you for your question. I look forward to assisting you today. What happens when you try to access your account?

Customer: replied 1 month ago.
nothing. the computer says "no results"
Expert:  Dan replied 1 month ago.

What web browser are you using?

Expert:  Dan replied 1 month ago.

Internet Explorer, Firefox, etc.

Customer: replied 1 month ago.
internet explorer
Expert:  Dan replied 1 month ago.

Okay thank you. Can you give me your gmail address please?

Customer: replied 1 month ago.
Expert:  Dan replied 1 month ago.

Okay give me a minute please.

Expert:  Dan replied 1 month ago.

Can I have your password *****?

Customer: replied 1 month ago.
John3ny1
Expert:  Dan replied 1 month ago.

Okay now Google will send you an access code to your cell phone to gain access. Does your number end in 37?

Customer: replied 1 month ago.
Expert:  Dan replied 1 month ago.

Okay. I will need that when you receive it.

Customer: replied 1 month ago.
all the numbers?220-00
G-857815
Expert:  Dan replied 1 month ago.

Okay now try accessing your account.

Customer: replied 1 month ago.
thank you
Expert:  Dan replied 1 month ago.

Did it work?

Expert:  Dan replied 1 month ago.

Have you been able to access your account?

Expert:  Dan replied 1 month ago.

Please make sure you change your password ***** your account and let me know if you are still having problems.

Customer: replied 1 month ago.
are you still there?
how do I change anything if I can not access my account?
Customer: replied 1 month ago.
Hello
are you helping other people & I am at the bottom of the list?
Customer: replied 1 month ago.
Hello.....
Expert:  Dan replied 1 month ago.

My apologies for the delay. I wanted you to try accessing your email account. I was able to access it fine.

Customer: replied 1 month ago.
i aM sTill haVinG proBleMs
Expert:  Dan replied 1 month ago.

Okay. Are you going to google.com to access your account?

Customer: replied 1 month ago.
I would like a refund of the $ 5.00 I paid for this "customer support"
Expert:  Dan replied 1 month ago.

Be patient please, I am doing my best to assist you. I can access your account. I just need to know what problems you are having on your end?

Expert:  Dan replied 1 month ago.

Would you like me to remote in to your computer to see if I can assist you that way?

Customer: replied 1 month ago.
I went to google .com and it said "no results"
It then said to go to easy mail login which I did, with NO progressHow can you get in but not me? No I shouldn't have to pay $52 to get into my gmail account
Expert:  Dan replied 1 month ago.

I can remote into your computer and try to see if I can access your account if you like?

Customer: replied 1 month ago.
at what cost?
Expert:  Dan replied 1 month ago.

Nothing extra.

Customer: replied 1 month ago.
Is it at all possible for you to call me on our landline?(###) ###-####(Alberta)
Expert:  Dan replied 1 month ago.

My apologies but I am not able to contact you by phone at this time.

Customer: replied 1 month ago.
That's perfectly fine.
My son helped me in less than 5 minutesHave a nice day!
Expert:  Dan replied 1 month ago.

Glad to hear it!!