Hello and thank you for your question. I look forward to assisting you today. What happens when you try to access your account?
What web browser are you using?
Internet Explorer, Firefox, etc.
Okay thank you. Can you give me your gmail address please?
Okay give me a minute please.
Can I have your password *****?
Okay now Google will send you an access code to your cell phone to gain access. Does your number end in 37?
Okay. I will need that when you receive it.
Okay now try accessing your account.
Did it work?
Have you been able to access your account?
Please make sure you change your password ***** your account and let me know if you are still having problems.
My apologies for the delay. I wanted you to try accessing your email account. I was able to access it fine.
Okay. Are you going to google.com to access your account?
Be patient please, I am doing my best to assist you. I can access your account. I just need to know what problems you are having on your end?
Would you like me to remote in to your computer to see if I can assist you that way?
I can remote into your computer and try to see if I can access your account if you like?
My apologies but I am not able to contact you by phone at this time.
Glad to hear it!!