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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1798
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot connect to the internet .it always comes up not

Customer Question

i cannot connect to the internet .it always comes up not connected to intennet or no internet connection
JA: Have you done a bandwidth test?
Customer: what is a bandwidth test , school me
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: i have a huawe android and when i wish to delet , up in the right corner is 4 little dots and pressing that it come with a delete ( i`m lost for words ) however now that is gone
JA: OK. To minimize me, please click the down arrow at the top right corner of this box.
Customer: i asked what is a bandwidth test ?
JA: What troubleshooting have you tried?
Customer: all that the book says to do ~~~~
JA: Anything else you want the email expert to know before I connect you?
Customer: no sir and i thank you very much ~~~~ go ahead & connect me
Submitted: 7 months ago.
Category: Email
Expert:  Richard replied 7 months ago.

Hi there and welcome

First to check, then issue is connecting your Android phone to the internet correct?

Please let me know.