Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. This is an issue with Hotmail having migrated or upgraded its email infrastructure to the new Office 365. You can check it out when you access your Hotmail account using a web browser, you will see there "Outlook Mail".
Can I remotely access your computer so that I can directly fix this issue for you while you watch on your screen?
Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess