How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
20304743
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

I can't send or receive thru outlook as a matter of fact I

Customer Question

I can't send or receive thru outlook as a matter of fact I lost my Outlook icon on my screen
JA: How long has this been an issue?
Customer: I've had this problem that I would get a server rejected and I don't know my password ***** ATT doesn't like my info
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Web and Iphone but I could only receive on the Iphone
JA: What troubleshooting have you tried?
Customer: I've reset password ***** att chat and on and on three or four times today
JA: Anything else you want the email expert to know before I connect you?
Customer: Please find me in you system and fix me....
Submitted: 1 month ago.
Category: Email
Expert:  Viet - Email Tech replied 1 month ago.

Hi,

I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Was AT&T able to reset the password ***** for you (even though it does not work in Outlook)?

Can you please confirm your full email address?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 1 month ago.

What's the make / model of your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,