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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I need help with a Facebook problem. When I open my FB on my

Customer Question

I need help with a Facebook problem. When I open my FB on my computer I get ***** *****. My FB account is Elizabeth R Ross. I can get it on my i phone, but not my laptop. When I tried to correct the problem and use my email address and password ***** am told that the account has already been set up. I recently retired and set up a new email account. FB sends a code to my old email address, but I can no longer access that account. Can you help me get the Elizabeth R. Ross account on my laptop?
JA: Just to clarify, what email service provider are you using for this account?
Customer: Yahoo
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: I am not very tech savy and I have some cognitive impairment.
Submitted: 1 month ago.
Category: Email
Expert:  sudipto_dutta replied 1 month ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  sudipto_dutta replied 1 month ago.

Do you use a Windows PC ?

Customer: replied 1 month ago.
Mac pro
Expert:  sudipto_dutta replied 1 month ago.

Can you tell me, which version of Mac is installed in your PC ?

Customer: replied 1 month ago.
Windows is installed. I don't know what version
Expert:  sudipto_dutta replied 1 month ago.

Windows or Mac OS is installed, because you just said that you are using a Mac Pro.

Customer: replied 1 month ago.
I am new to this process what should I be doing to help you
Expert:  sudipto_dutta replied 1 month ago.

See, there are two different type of computers, one is MAC and another is Windows PC, if you can tell me correctly, which one do you use then, I can directly connect with your computer and help you to solve the problem.

Customer: replied 1 month ago.
I use a Mac Pro what do I need to do so you can connect to my computer
Expert:  sudipto_dutta replied 1 month ago.

Sorry payment failure, you have to call your CC company to release the payment.

Expert:  sudipto_dutta replied 1 month ago.

Reply me after releasing your payment.

Customer: replied 1 month ago.
This is already more complex than I can handle. If you connect to my computer will you be able to fix my problem?
Expert:  sudipto_dutta replied 1 month ago.

I will be able to solve your problem. But, you as seems to be nervous, I don't think you will be able to follow my steps to start remote session. I can help you through chatting also.

Customer: replied 1 month ago.
I called my credit card and they told me that the billing information didn't match what was on the card. I tried to backtrack to see if I put in the correct info but I can't find out how to do that. If connecting to my computer is the best solution I am for that. I have been working on this problem for days and I need your help. I just don't know how to move forward. What do you suggest
Customer: replied 1 month ago.
Are we still in the process? What's up?
Customer: replied 1 month ago.
I no longer have time today to solve my problem.
Expert:  sudipto_dutta replied 1 month ago.

We can continue tomorrow.