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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Unable to send or receive messages for the Outlook

Customer Question

Unable to send or receive messages for the Outlook (riverplug) (1) account. To send and receive messages in your Hotmail account, go to on the Web, or try again later. To get help from Windows Live Customer Support, go to and click Windows Live Mail in the list of services.Server Error: 0x8DE00005
Server: ''
Windows Live Mail Error ID: 0x8DE00005
JA: How long has this been an issue?
Customer: since 10/25?
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: computer outlook
JA: What troubleshooting have you tried?
Customer: none don't know what to do
JA: Anything else you want the email expert to know before I connect you?
Customer: no, it's windows live mail
Submitted: 2 months ago.
Category: Email
Expert:  Kevin T replied 2 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 2 months ago.

Is this Windows Live Mail or Outlook you are having the issue with?

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