Hi! My name is ***** ***** I will be assisting you. Let's get started!
Unfortunately, if you have not used the email account for 9 months then it has been purged from their system and deleted.
The reason that you can still try to "sign in" is because email addresses are not recycled so it will appear the account is taken but in reality, it cannot be used.
If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.
I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.