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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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How ca adn I get someone to talk to about the difficulty I

Customer Question

How ca adn I get someone to talk to about the difficulty I am having getting my pass code. I have tried typing in the letters and numbers but they were not accepted. the cell phone number coming up is my wife's. My i(###) ###-####her's is(###) ###-#### I have two email addresses***@******.*** and***@******.***. My wife's email is address is***@******.***. WE need to get new email access codes. My home phone number is(###) ###-#### but con not receive text messages on it. ca we talk to a live person to correct this matter?.
JA: Just to clarify, what email service provider are you using?
Customer: yahoo.com
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: The internet at the library.
JA: What troubleshooting have you tried?
Customer: respounding to the typed letters and of typed ltters and number asked for.
JA: Anything else you want the email expert to know before I connect you?
Customer: yes ho do we add the correct cell phone numbers to get text messages via are cell phones, my cell phne number could be used to access both are email for help.
Submitted: 1 month ago.
Category: Email
Expert:  Kevin T replied 1 month ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 1 month ago.

Is this gaining access to your email you are having issues with?