Hello, and thank you for using this service.
Sorry you are having trouble. I will help you now.
Can you send me the link you are having trouble with?
That doesn't appear to be a valid link, or at least not one that is publicly accessible.
I sent you an offer for remote services, where I could connect directly to your computer and work on this for you. For this type of problem, it would be much easier, faster, and effective to resolve this way. Would you like remote services?
For that, I would need to be logged into your account and be able to see what's going on when you are in there, but sharing that personal account information here isn't allowed. That's why the secure remote would work a lot better for this. Also, if you'd like , I can send you a lower cost remote service to help. Just let me know what you'd like.
If you just want a refund, please contact customer service http://ww2.justanswer.com/help/how-can-i-request-refund-0