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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Im unable to login inot my email, tried resetting it but the

Customer Question

im unable to login inot my email, tried resetting it but the registered numbers i have there were my usa numbers, now i live in south africa and dont have those numbers
JA: Have you tried having password ***** directions emailed to you?
Customer: the only options are sending me a text or calling me
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: none why
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Email
Expert:  bbao replied 1 month ago.

What's the email service are you referring to? Gmail, Yahoo or AOL or MSN?

Customer: replied 1 month ago.
its hotmail
Customer: replied 1 month ago.
or should i say msn
Expert:  bbao replied 1 month ago.

Except your previous numbers in the US, did you associate any other information with your Hotmail account such as your 2nd email address and/or secure questions?

Customer: replied 1 month ago.
I did add a security question but when i answer it, hotmail says the answer is incorrect. what can i do
Expert:  bbao replied 1 month ago.

If you could advise the full email address and related info when required, I may help you try it from my side.

Customer: replied 1 month ago.
Expert:  bbao replied 1 month ago.

Thanks. You registered two numbers with the account, ending with 33 and 90, no one could be accessible now?

Customer: replied 1 month ago.
absolutely none
Expert:  bbao replied 1 month ago.

Please advise a contact email address that's different from the one you're trying to recover?

Customer: replied 1 month ago.
use my friend's email***@******.***
Expert:  bbao replied 1 month ago.

Hello?

Customer: replied 1 month ago.
Expert:  bbao replied 1 month ago.

Sorry, the session expired. Let me redo it.

Expert:  bbao replied 1 month ago.

Did you receive a code at your friend's email address?

Expert:  bbao replied 1 month ago.

Just sent. Please check now, to avoid the session expire again.

Expert:  bbao replied 1 month ago.

Hello? Got the code now?

Customer: replied 1 month ago.
0756
Expert:  bbao replied 1 month ago.

Okay, now a bit more personal info is required.

First name, last name, birthday, country where the account was created, State, Postal Code, and Grandpa's occupation?

Customer: replied 1 month ago.
george william, 15/03/1980/ usa, new york,10467, engineer
Expert:  bbao replied 1 month ago.

Thanks. Other 2 passwords you used before?

Expert:  bbao replied 1 month ago.

Did you use this account to purchase any Microsoft product online from Microsoft websites?

Expert:  bbao replied 1 month ago.

Have you used this account with Skype and Xbox?

Expert:  bbao replied 1 month ago.

Hello?

Expert:  bbao replied 1 month ago.

If you can't answer ASAP, the session will be expired soon.

Customer: replied 1 month ago.
im so sorry, got disconnected, ive never used this account with skype or xbox, the 2 passwords i've used before are Faster40 and William77
Expert:  bbao replied 1 month ago.

If we want to redo it again now, please make sure you can get access to your friend's email address. If you can, we may start now, otherwise it might be timeout again.

Customer: replied 1 month ago.
lets redo it now, my friend's email is***@******.***
Expert:  bbao replied 1 month ago.

Are you available now?

Customer: replied 1 month ago.
i am,let s do it quick please
Expert:  bbao replied 1 month ago.

OK.

Expert:  bbao replied 1 month ago.

A code has been sent to***@******.***. Please check and advise.

Customer: replied 1 month ago.
7743
Expert:  bbao replied 1 month ago.

Thanks.

Expert:  bbao replied 1 month ago.

TWO email addresses of contacts you've recently sent emails?

Customer: replied 1 month ago.
Expert:  bbao replied 1 month ago.

Well done.

TWO subjects of your recently sent emails?

Customer: replied 1 month ago.
let me think
Expert:  bbao replied 1 month ago.

No necessary to those contacts above. any TWO subjects as you remember.

Expert:  bbao replied 1 month ago.

but must be SENT emails from you.

Expert:  bbao replied 1 month ago.

Try your best!! I think they are last two questions...

Customer: replied 1 month ago.
ok hold on
Customer: replied 1 month ago.
binary for frans, info
Customer: replied 1 month ago.
try those two
Expert:  bbao replied 1 month ago.

one is just "info"?

Customer: replied 1 month ago.
Expert:  bbao replied 1 month ago.

Thanks. Finished!

Your information has been submitted

We'll send an email to***@******.*** to let you know if you've provided enough information to recover your account. It usually takes us about 24 hours to review the information submitted. If you've already submitted a request, we'll close that request and take a look at this one.

Customer: replied 1 month ago.
you think this will work?
Expert:  bbao replied 1 month ago.

Please bear with MS for up to one more day. :)

If you are luckily enough, you will receive a notification shortly (because it is machine to compare your info).

Please update me once received anything.

As soon as you are confident to the info you provided, I am confident to the result. Again, it is purely up to the accuracy of your info.

Customer: replied 1 month ago.
will do, thanks for your help
Expert:  bbao replied 1 month ago.

My pleasure. Good luck!

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