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Steve Lewey
Steve Lewey,
Category: Email
Satisfied Customers: 8
Experience:  Owner at Self
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Received a message that my google gmail account had been

Customer Question

Received a message that my google gmail account had been disabled. This was my work account and I can't get into it. I sent 2 requests but have not heard anything back. Suggestions?
JA: How long have you had this issue with your Gmail account?
Customer: Had the message this morning.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: phone or pc
JA: What troubleshooting have you tried?
Customer: just sent the request don't know what else to try.
JA: Anything else you want the email expert to know before I connect you?
Customer: is there a charge for this service
JA: You just pay a $5 deposit now and the rest only when you get a reply from the email technician. All of this is 100% satisfaction guaranteed, so you can get a refund if you're not happy for any reason.
Customer: What is "the rest?"
Submitted: 1 month ago.
Category: Email
Expert:  bbao replied 1 month ago.

Did Google advise you the reason for them disable your account? Or, did you observe anything abnormal or suspicious recently regarding your Gmail account? Did you try resetting the account yourself?

Customer: replied 1 month ago.
No they did not. Nothing abnormal. It's work email only. I can't reset anything because it won't let me in
Customer: replied 1 month ago.
Hello? You there?
Expert:  bbao replied 1 month ago.

I am here. Just to clarify: did Google advise you the reason for them disable your account?

Customer: replied 1 month ago.
No
Customer: replied 1 month ago.
I would rather you just tell me what to do
Customer: replied 1 month ago.
Hello?
Customer: replied 1 month ago.
Please advise or give me $5 back. You are wasting my time
Expert:  bbao replied 1 month ago.

If you don't mind to advise your Gmail address, I can try helping you recover the mailbox from my side with your assistance proving required information.

Customer: replied 1 month ago.
Customer: replied 1 month ago.
Is that all you need?
Expert:  bbao replied 1 month ago.

Of course, no. :) Will advise once asked by Google.

Customer: replied 1 month ago.
How long will this take?
Expert:  bbao replied 1 month ago.

"Google does not provide another way to sign into this account at this time."

Obviously you had too many unsuccessful attempts before coming here and your account has been temporarily blocked at the moment. You have to wait. No one could access it until Google has reviewed the account. This is actually a way to protect your account and information.

Customer: replied 1 month ago.
Please refund my $5 or tell me how to request.
Expert:  bbao replied 1 month ago.

To be honest, I have given the right answer though it was not an answer you expected, but it was still the correct answer.

However, please call JustAnswer customer services at toll free number 1-***-***-**** for any billing or refund request. Thanks.

Expert:  Steve Lewey replied 1 month ago.

Hi, are you still locked out?

Customer: replied 1 month ago.
no response from any of my requests from Google.
Expert:  Steve Lewey replied 1 month ago.

did you link your phone number or another email account to your google account?