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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I am getting a message that I am not able to send any e-mail

Customer Question

I am getting a message that I am not able to send any e-mail (g-mail) and I should check with my provider. I just set up this account last week and it worked for a few days. What should I do now?
JA: How long have you had this issue with your Gmail account?
Customer: For the past 3 days.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Through a web browser.
JA: What troubleshooting have you tried?
Customer: I tried accessing my account but no luck. That's all.
JA: Anything else you want the email expert to know before I connect you?
Customer: I can't think of anything else.
Submitted: 3 months ago.
Category: Email
Expert:  John replied 3 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following details.

Are you accessing this gmail using a windows or mac PC?

Thank you

Note: - If you are getting pop up message regarding secure remote assistance offer it’s an automated pop up, you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.

Expert:  John replied 3 months ago.

Checking to see whether you still need help.

Reply using the box below

Thank you.

Expert:  Kelly Scriven replied 3 months ago.

Hello, my name is***** wanted to follow up on this issue, and see if you still require further assistance with your gmail account?

I look forward to your response.

Thanks!