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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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In my account on laptop but even though you have tried to

Customer Question

in my account on laptop but even though you have tried to help me get back in on cell, i cannot get in. I'm not saavy enough to do so. now what?
JA: Have you contacted anyone about your account?
Customer: yes. been told what to do but dont understand. gave my birthdate and all
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on web not set up on phone
JA: What troubleshooting have you tried?
Customer: gave me a reset password ***** but didnt know what to do with it
JA: Anything else you want the email expert to know before I connect you?
Customer: do i need to go back upstairs and get my phone
Submitted: 4 months ago.
Category: Email
Expert:  John replied 4 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following details.

Are you trying to access your email on your laptop,if so is it a windows or mac computer?

Which email service are you using let me know the part after @ in your email id for example @ yahoo.com?

Thank you

Note : - If you are getting pop up message regarding secure remote assistance offer you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.

Expert:  John replied 4 months ago.

Please answer my above questions so that i can help you better.

Reply using the box below

Thank you.

Expert:  John replied 4 months ago.

Checking to see whether you still need help.

Reply using the box below

Thank you.

Expert:  Kelly Scriven replied 4 months ago.

Hello, my name is ***** ***** I am one of the Experts on JustAnswer.com. I see that you are having some problems with your email.

Do you still require assistance?

I look forward to your reply.

Thanks.