Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following details.
Are you trying to access your email on your laptop,if so is it a windows or mac computer?
Which email service are you using let me know the part after @ in your email id for example @ yahoo.com?
Note : - If you are getting pop up message regarding secure remote assistance offer you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.
Please answer my above questions so that i can help you better.
Reply using the box below
Checking to see whether you still need help.
Hello, my name is ***** ***** I am one of the Experts on JustAnswer.com. I see that you are having some problems with your email.
Do you still require assistance?
I look forward to your reply.