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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I don't know what what my yahoo password is, just now,

Customer Question

I don't know what what my yahoo password *****
JA: When did you last reset your username and password?
Customer: just now
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: phone
JA: What troubleshooting have you tried?
Customer: I tried my password ***** get on yahoo but it didn't work
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Email
Expert:  Byron replied 1 month ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me your Yahoo! email address please?

Expert:  Byron replied 1 month ago.

Please type your response in the box below and click Send and I'll be able to see it

and help you.

Customer: replied 1 month ago.
Stephanierapp
Expert:  Byron replied 1 month ago.

That's***@******.*** ?

Are you getting your mail on another device other than your phone,

like on a computer or tablet?

Expert:  Byron replied 1 month ago.

Can you tell me the phone number associated with that email account?

Customer: replied 1 month ago.
that is it***@******.*** I also have a computer I get it on
Customer: replied 1 month ago.
1740(###) ###-####
Expert:  Byron replied 1 month ago.

Thank you. An Account Key was just sent to that number via text message.

Please open the message and send me the account key?

Expert:  Byron replied 1 month ago.

Has the message with the Account Key arrived? They are time sensitive.

Customer: replied 1 month ago.
I didn't get they key could you please call
Expert:  Byron replied 1 month ago.

Are you using your computer now to reply to me?

Expert:  Byron replied 1 month ago.

Please accept the phone call offer and I will be able to connect with you.

Expert:  Byron replied 1 month ago.

Do you have a recovery email address?

That's another email address on file with Yahoo!

that you have access to now.

Customer: replied 1 month ago.
No
Expert:  Byron replied 1 month ago.

OK. Are you still signed in to your Yahoo mail on your computer?