I'm sorry about the issue. Please click on the Microsoft website below:
, then save / run / open the download file wlsetup-web... and install it; this will install the Windows Essential programs.
, once installation is finished, you will get the Windows Live Photo Gallery program on your computer.
Please reply at the box below to continue. Thank you,
Please let me know if there is any error or message. Also, if you'd like to, I can connect remotely to your computer and fix this issue directly on your computer for you.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,