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How's it going.Let me read of your question. Give me a minute.
Is this the same or different companies?
It could be the company blocking this.
What comapny is it?
Hello! My name is*****I am a certified computer professional who will assist you.It looks like the previous Expert is not available any more. I can continue assisting you.
To confirm, you use a Yahoo! e-mail address and you access it via a web browser (Yahoo! web mail interface)?
Let me know,
OK. I will now provide the instructions for you on how to check if there have been any changes to your Yahoo! account that could make some e-mails to not fully reach the Inbox.
Please follow these instructions:Sign in to your Yahoo! e-mail account and click on the icon that looks like a screw located in the upper right corner, and there select Settings.First, click on the Accounts tab (located on the left side) and then click on your e-mail address. Scroll to the bottom and check if the "Forward" option has been enabled. If yes, disable it since it means that all incoming e-mails are automatically forwarded to another e-mail address. Click Save to save the changes if you have made them.Next, check the Filters tab. Make sure there are no added filters that could automatically delete or change the e-mail delivery folder for new e-mails. Click Save to save the changes.Finally, click on the Blocked Addresses tab to make sure your e-mail address as well as other e-mail addresses are not listed as "blocked" there. Click Save to save the changes.Let me know if you found something strange there.
It seems you are looking at something else. Please access your Yahoo! account and let me know what exactly you see in the top right corner.
OK. Once the Yahoo! page is open, see if there is a home icon and an icon with a human face with your name located in the top right corner (should be a bit below from the icons you listed here).
OK. Next to the face icon, there should be an icon that looks like a screw. Click it and then select Settings.
See this picture:
Here's the picture of how it should look like:
Those are the instructions. I don't know why you don't see the screw icon.
You can try with another web browser, such as Google Chrome or Mozilla Firefox if it is installed on your computer.
Those are the correct instructions. I tested them on my computer before sending them to you. If you cannot follow them, I can remotely connect to your computer and help you solve the problem.
Let me know if you would like that.
We can continue tomorrow if you like. Just send me a message here and I will be notified.
No problem. Good night!
Hello again!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.Thanks,IT Miro
Hello!Let me know if you were able to receive my messages.