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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1798
Experience:  Computer Software Support Specialist for more than 10 years
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I am trying to get my new email address changed in Outlook

Customer Question

Hi I am trying to get my new email address changed in Outlook express
JA: How long has this been an issue?
Customer: we just received uverse yesterday
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: outlook express on my computer
JA: What troubleshooting have you tried?
Customer: I changed in account settings I think I am putting in the wrong incoming mail server and outgoing mail server
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: Email
Expert:  Viet - Email Tech replied 7 months ago.

Hi,

I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 7 months ago.

What's the make / model of your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 7 months ago.
to get the printer and laptop to talk to each other.
Expert:  Viet - Email Tech replied 7 months ago.

Thank you for replying back. Previously, you asked about the Outlook / the new email address issue. Was that email issue resolved?

What's the model of your laptop?

What's the model of your printer?

Was it working fine previously? Or is this the first time you are trying to set up the printer with the laptop?

Is there any error or message?

Is the printer connected to the computer with a USB cable? Or is the connection wireless?

Please reply at the box below. Thank you,