I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Do you have windows xp, vista, or 7, or 8, 10?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
What's the make / model of your computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
Thank you for replying back. Previously, you asked about the Outlook / the new email address issue. Was that email issue resolved?
What's the model of your laptop?
What's the model of your printer?
Was it working fine previously? Or is this the first time you are trying to set up the printer with the laptop?
Is there any error or message?
Is the printer connected to the computer with a USB cable? Or is the connection wireless?
Please reply at the box below. Thank you,