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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I can get email coming in and out on my phone but not my

Customer Question

I can get email coming in and out on my phone but not my computer the computer tells me it doens't except encrypted passwords but I haven't changed my password ***** anything else on my computer
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: windows 10 I think
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I use thunderbird
JA: What troubleshooting have you tried?
Customer: on my computer laptop
JA: Anything else you want the email expert to know before I connect you?
Customer: I guess not
Submitted: 1 month ago.
Category: Email
Expert:  Viet - Email Tech replied 1 month ago.

Hi,

I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 1 month ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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