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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Cant receive or send error msgs, all day, windows live

Customer Question

cant receive or send error msgs
JA: Just to clarify, how often have you been getting this particular message?
Customer: all day
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: windows live email
JA: What troubleshooting have you tried?
Customer: checked incoming--outgoing
JA: Anything else you want the email expert to know before I connect you?
Customer: is outgoing 465 outgoing 995
Submitted: 1 month ago.
Category: Email
Expert:  Jess M. replied 1 month ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. What email account do you have in your Windows Live Mail? Are you still able to access the said email account using a web browser?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 1 month ago.
Expert:  Jess M. replied 1 month ago.

What email account do you have in your Windows Live Mail?

Customer: replied 1 month ago.
Microsoft
Expert:  Jess M. replied 1 month ago.

Can I remotely access your computer so that I can directly check and fix your Windows Live Mail issues while you watch on your screen?

Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
Best regards,
Jess

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