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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1798
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot access eharmony with email or password, I haven't

Customer Question

I cannot access eharmony with email or password
JA: When did you last reset your username and password?
Customer: I haven't been on yet I guess I started account and never finished
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: cell phone and and computer
JA: What troubleshooting have you tried?
Customer: none yet I says password ***** and email already on file
JA: Anything else you want the email expert to know before I connect you?
Customer: no that's it
Submitted: 7 months ago.
Category: Email
Expert:  Bruce Wilner replied 7 months ago.

Have you made certain that you are using the correct name and password--name may be full e-mail address, not just name--and that you don't have "CAPS LOCK" accidentally pressed?