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Hello, how are you?What error do you get when you try to get your email?
Thank you. Please try accept the remote support offer again, then From your computer click the following link:
https://ngmt.screenconnect.com/?Session=e200e5fb-56f0-448c-b581-deec10b2fd09Then click Join your session -->And run (open) the program that gets downloaded Elsinore.ScreenConnect.ClientLet me know once you've done that or if you need additional steps.Martin