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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Thunderbird. "Login to server smtp.kabelmail.de failed."

Customer Question

Thunderbird. "Login to server smtp.kabelmail.de failed."
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Kabelmail and Vodafone, they both cooperate if I understand that right.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I use Thunderbird and the cable network of my home here. So the answer is through a web browser?
JA: What troubleshooting have you tried?
Customer: Read email advises from Kabel.Vodafone and tried them. Read infos about working with the emailservices and tried to follow their recommendations.
JA: Anything else you want the email expert to know before I connect you?
Customer: Sending and receiving emails by any email service seems to work. But I want to get Thunderbird running, because its open to modifications of email traffic.
Submitted: 2 months ago.
Category: Email
Expert:  Richard replied 2 months ago.

Hi there and welcome

Can you tell me please the part of your email address after the @ symbol?

Thank you

Customer: replied 2 months ago.
kabelmail.de
Expert:  Richard replied 2 months ago.

thanks

Can you tell me if you can sign into your account here please

https://sso.kabelmail.de/portal/index.aspx

Customer: replied 2 months ago.
kabelmail.deIf I try to send mail via Thunderbird, this message appears:
"Login to server smtp.kabelmail.de failed."
Expert:  Richard replied 2 months ago.

ok, but did you do the instructions I sent you before?

Repeated below...

Can you tell me if you can sign into your account here pleasehttps://sso.kabelmail.de/portal/index.aspx