How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
20304743
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

Can you help me with my outlook email please. The issue i am

Customer Question

Hi,
Can you help me with my outlook email please. The issue i am having is that i am not receiving any incoming emails. I have completed the following:-
Opened outlook
Clicked on send and recieve
Clicked on icon Work off line preference
Bottom of screen does not say connected
Also
I did the following:-
Open email outlook
Clicked on options
Email
and did not know what to do next
Submitted: 1 month ago.
Category: Email
Expert:  Viet - Email Tech replied 1 month ago.

Hi,

I'm sorry. When did this issue first occur?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 1 month ago.
Issue occur 4 days ago my email address is***@******.***. Windows 10. HP computer. Yes we can do a remote support session. Look forward to your assistance.
Expert:  Viet - Email Tech replied 1 month ago.

Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=4d8ffe53-e71d-4439-8c68-56f50f142d0b
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet - Email Tech replied 1 month ago.

Thank you. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

http://www.justanswer.com/remotedesktop/join.aspx?Session=4d8ffe53-e71d-4439-8c68-56f50f142d0b
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet - Email Tech replied 1 month ago.

1. On your computer, click on the website below in order to connect remotely with me, then I can help you directly:

http://tinyurl.com/hetm2w7
, then click on Open or Run (or save) if prompted.
2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
; (If needed, double-click on the item Elsinore.ScreenConnect.Client and open / run / install it.)
Please reply at the box below. Thank you.

Expert:  Viet - Email Tech replied 1 month ago.

Are you current currently able to sign in and use your slingshot email address account at the slingshot.co.nz website below?

https://webmail.slingshot.co.nz

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,