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Ask Sandy Your Own Question

Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6002
Experience:  I have 7+ years of experience in fixing emails issues.
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I have puchased a kindle paperwhite but am having trouble

Customer Question

i have puchased a kindle paperwhite but am having trouble linking it to my amazon account.. i keep getting a message w-fi login required.how do i do this
JA: Have you tried having password ***** directions emailed to you?
Customer: no i have not recieved any advice
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: none
JA: Anything else you want the email expert to know before I connect you?
Customer: not really
Submitted: 1 month ago.
Category: Email
Expert:  Sandy replied 1 month ago.

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!

Expert:  Sandy replied 1 month ago.

Once you get a wifi login required message, please click on that message and enter your wifi password ***** it asks for that.

Else, please tell me what happens once you click OK on this message.

Customer: replied 1 month ago.
no wi-fi nerworks found
Expert:  Sandy replied 1 month ago.

Please turn off the "aeroplane mode" if it is turned on.

Customer: replied 1 month ago.
aeroplane mode is turned off
Expert:  Sandy replied 1 month ago.

Step A: Reboot the router.

Step B: try a full reset (hold power switch for 30+ seconds) then allow it to reboot without touching any of the buttons)

Customer: replied 1 month ago.
done
Expert:  Sandy replied 1 month ago.

Have you reset it to factory settings or reboot the router?

Expert:  Sandy replied 1 month ago.

To Reset to Factory Defaults, press Home, Menu, select Settings, press Menu again. You'll see the option there

Expert:  Sandy replied 1 month ago.

Once you reset it, please try to connect it and then tell me the outcome

If you have other queries regarding this, please reply back to me the box given below.

And if you can take a second to rate my service(-OK or more -by clicking stars at the top of the page and choose submit), that would be greatly appreciated.

Customer: replied 1 month ago.
when i reboot i get a message that says i have fon fi wi and telstra air wifi net works but if i click on these i still get the message that i have no wi fi connection
Expert:  Sandy replied 1 month ago.

Have you reset it to factory settings?

Customer: replied 1 month ago.
how do i do this
Expert:  Sandy replied 1 month ago.

To Reset to Factory Defaults, press Home, Menu, select Settings, press Menu again. You'll see the option there

Customer: replied 1 month ago.
done ok
Expert:  Sandy replied 1 month ago.

Try to0 connect now again.

Customer: replied 1 month ago.
message tells mei need to connect to a wi fi network and register my device
Expert:  Sandy replied 1 month ago.

Okay, now choose the wifi network and try to connect that.

Customer: replied 1 month ago.
i get the same old message wi-fi login required if i click ok i get the same old message the experimental web browser cannot establish a secure connection.. do i want to procede.
Expert:  Sandy replied 1 month ago.

do i want to proceed. choose "yes". Please choose proceed there once.

Customer: replied 1 month ago.
same message invalid certificate
Expert:  Sandy replied 1 month ago.

Check date and time on kindle and if it is wrong, please correct it once.

Customer: replied 1 month ago.
where can i find this info
Expert:  Sandy replied 1 month ago.

. Go in to your settings and reconfigure the time/date

Expert:  Sandy replied 1 month ago.

Change date and time as given under the link:

Click Me

Customer: replied 1 month ago.
there is no date settings showing so how can i check this
Expert:  Sandy replied 1 month ago.

Please find details under the link:

A. Click Me

B. Click Me

Customer: replied 1 month ago.
where can i find the click me link it is not showing on the screen
Expert:  Sandy replied 1 month ago.

To change the time zone:

  1. Swipe down from the top of the screen and then tap Settings.
  2. Tap Device Options, and then tap Date & Time.
  3. If Automatic Time Zone is turned On, your device will use a Wi-Fi or Mobile network (if available for the device) to determine the time zone. If you want to select your time zone manually, tap Off next to Automatic Time Zone, and then tap Select Time Zone. Select your time zone from the list that appears.

The clock will update to the date and time for that zone.

Customer: replied 1 month ago.
all i get is device passcode -devise time-and language and dictionaries
Expert:  Sandy replied 1 month ago.

Please choose device time and language and try to correct it.

Customer: replied 1 month ago.
the time was wrong but is now corrected the language is english and correct
Expert:  Sandy replied 1 month ago.

Okay, good.

Restart the device.

Try to connect it to wifi again.

And tell me the outcome.

Customer: replied 1 month ago.
telstra air comes up with a tick
Expert:  Sandy replied 1 month ago.

Please try to connect to it. Can we work on it in some an hour later. I will start working with you again. Thank you.

Expert:  Sandy replied 1 month ago.

Hi, I'm sorry for the delay. I'm following up with you check if you're able to connect on yoru kindle device after correcting date or time.

Else, It is an issue with router settings and I'm ready to provide you another steps once you let me know. Thank you, ***** *****