Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
Once you get a wifi login required message, please click on that message and enter your wifi password ***** it asks for that.
Else, please tell me what happens once you click OK on this message.
Please turn off the "aeroplane mode" if it is turned on.
Step A: Reboot the router.
Step B: try a full reset (hold power switch for 30+ seconds) then allow it to reboot without touching any of the buttons)
Have you reset it to factory settings or reboot the router?
To Reset to Factory Defaults, press Home, Menu, select Settings, press Menu again. You'll see the option there
Once you reset it, please try to connect it and then tell me the outcome
If you have other queries regarding this, please reply back to me the box given below.
And if you can take a second to rate my service(-OK or more -by clicking stars at the top of the page and choose submit), that would be greatly appreciated.
Have you reset it to factory settings?
Try to0 connect now again.
Okay, now choose the wifi network and try to connect that.
do i want to proceed. choose "yes". Please choose proceed there once.
Check date and time on kindle and if it is wrong, please correct it once.
. Go in to your settings and reconfigure the time/date
Change date and time as given under the link:
Please find details under the link:
A. Click Me
B. Click Me
To change the time zone:
The clock will update to the date and time for that zone.
Please choose device time and language and try to correct it.
Restart the device.
Try to connect it to wifi again.
And tell me the outcome.
Please try to connect to it. Can we work on it in some an hour later. I will start working with you again. Thank you.
Hi, I'm sorry for the delay. I'm following up with you check if you're able to connect on yoru kindle device after correcting date or time.
Else, It is an issue with router settings and I'm ready to provide you another steps once you let me know. Thank you, ***** *****