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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I have has no emails since eraly on the 30th october,

Customer Question

i have has no emails since eraly on the 30th october
JA: Just to clarify, what email service provider are you using?
Customer: wireless thru netgear
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: o computer thru outlook.com
JA: What troubleshooting have you tried?
Customer: I am not computer savvy and have only comntacted foxtel who [rovided this email address in a package
JA: Anything else you want the email expert to know before I connect you?
Customer: No if my email begins again
Submitted: 1 month ago.
Category: Email
Expert:  Viet - Email Tech replied 1 month ago.

Hi,

I'm sorry about the issue. Is there any error or message?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 1 month ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Lorenz Vauck replied 1 month ago.

Dear Client,

thank you very much for your question, the previous expert has opted out from your question. My name is***** and I will be assisting you today instead.

Would you be interested in letting me analyze and solve this problem for you directly at your computer via a remote connection? If so, just request one please.

Thanks for your patience and best regards,

Lorenz Vauck

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