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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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This trishana, outlook, i try to open or sign in its not

Customer Question

hi this trishana
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: outlook
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: i try to open or sign in its not opened***@******.*** my id
JA: What troubleshooting have you tried?
Customer: no how to try
JA: Anything else you want the email expert to know before I connect you?
Customer: i send a request to customer service today in the morning
Submitted: 5 months ago.
Category: Email
Expert:  Jess M. replied 5 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your email issues. Are you using a Windows computer right now to try to access your Outlook.com account?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Expert:  Sandy replied 5 months ago.

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!

Expert:  Jess M. replied 5 months ago.

Also, when was the last time that you were able to access your Outlook email?

Customer: replied 5 months ago.
hi this is trishana devi
today in the morning i try to open on window 8.1
Customer: replied 5 months ago.
i want recover my email all important documents in my email
Customer: replied 5 months ago.
please help me***@******.*** my id
Expert:  Jess M. replied 5 months ago.

Hi Trishana,

Thank you for writing back. I am very sorry but I am a little confused. Are you unable to access your email account? Or are you unable to use your Windows 8.1 computer because you cannot login using your Outlook account?

Please confirm if you are still able to use your Windows 8.1 computer

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