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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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My emails are missing. Trying to retrieve them.

Customer Question

My emails are missing. Trying to retrieve them.
Submitted: 1 month ago.
Category: Email
Expert:  Martin replied 1 month ago.

Hello Gail, welcome.

You need to see if your emails are in the web version of Gmail here:

http://​www.gmail.com

(using your browser)

If they're not, make sure to check "All mail" as they may be hidden.

Does that make sense?

Customer: replied 29 days ago.
Did not find my emails.
Customer: replied 29 days ago.
Your answer did not help me
Expert:  Martin replied 29 days ago.

Welcome back.

Would you like me to connect with you directly so I can see if the emails are recoverable?

Customer: replied 22 days ago.
No, if it's not in "all mall", is my only option to contact Google support team?
Expert:  Martin replied 21 days ago.

If it's not in all mail then they won't be recoverable - your only option would be to contact Google but I don't think they would do anything.

The alternate option is if you used an email client like Thunderbird or Outlook they could be retrievable from a backup.

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