Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please describe to me in more details the problem you are having? Are you unable to access your email account?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information. I saw that you requested for Secure Remote Assistance, but there was an error from your end when I tried to accept your request.
I will try accepting your request again later to see if the error goes away. If not, I can send you similar offer where you can accept from your end and see if the error is gone.
I just sent you the formal offer for remote access since I can no longer see your request for the same. Please accept it and see if the error is gone this time. After accepting, you will receive the procedures to join me in the remote session.