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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Access, 0utlook, web browser, have tried unsuccessfully to

Customer Question

access
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: 0utlook
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: have tried unsuccessfully to contact apple help
JA: Anything else you want the email expert to know before I connect you?
Customer: i have four apple units-i phone, iMac,i pad, and laptop
Submitted: 1 month ago.
Category: Email
Expert:  Jess M. replied 1 month ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Can you please describe to me in more details the problem you are having? Are you unable to access your email account?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 1 month ago.
i am unable to access my e mail
Customer: replied 1 month ago.
correction my tel # is(###) ###-####
Expert:  Jess M. replied 1 month ago.

Thank you for writing back with that information. I saw that you requested for Secure Remote Assistance, but there was an error from your end when I tried to accept your request.

I will try accepting your request again later to see if the error goes away. If not, I can send you similar offer where you can accept from your end and see if the error is gone.

Expert:  Jess M. replied 1 month ago.

Hi,

I just sent you the formal offer for remote access since I can no longer see your request for the same. Please accept it and see if the error is gone this time. After accepting, you will receive the procedures to join me in the remote session.

Best regards,

Jess

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