Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me the problem email address so that I can check its status and recovery options?Please let me know by replying to me here so that I can help you further.
Thank you for that information. Please give me a moment to check this account
Can you please tell me your middle name? This is the family name of your mother.
Approximately, when was this Gmail account created?
Are you still there? Is the laptop that you are using right now, the same device that you have been using to access this Gmail account?
Thank you for that confirmation. Can I remotely access your computer so that I can dig into your browsing history to try to recover the account?
Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess