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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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I cant get my e mail tried foe 3 days forgot password, i

Customer Question

i cant get my e mail tried foe 3 days forgot password
JA: When did you last reset your username and password?
Customer: i honestly dont remember
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: om my mac air or phone
JA: What troubleshooting have you tried?
Customer: all evev went to apple store they couldnt help and when i tried it say in process pick one of three and i do then it says it will send to a phone number but it starts with a 4 and i have no ideas what that is my number is(###) ###-####my user e mail***@******.*** help please
JA: Anything else you want the email expert to know before I connect you?
Customer: just get me back up on my e mail please
Submitted: 6 months ago.
Category: Email
Expert:  Kevin T replied 6 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 6 months ago.

Have you went through the recovery process?