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thank you very much for your question. My name is***** and I will be assisting you today.
Can you please let me know what exact error you are receiving when trying to retrieve your emails via Outlook? Are you on Windows or on a Mac?
Thanks for your patience and best regards,
Thank you. Do you know if Outlook is actually still installed at all? You can feel free to request a remote-assistance if you don´t know that and an expert will have a look at this remotely and fix it up for you.