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Kevin T
Kevin T, IT Manager
Category: Email
Satisfied Customers: 492
Experience:  IT Manager at Wood Group PSN
94743361
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Can't open Outlook. I get messages that it cannot open the

Customer Question

Can't open Outlook. I get messages that it cannot open the folders. I've run the inbox repair tool multiple times. It says "minor" problems and that it has fixed them.
JA: How long has this been an issue?
Customer: Since 10/27, last Thursday
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: laptop
JA: What troubleshooting have you tried?
Customer: fixing the PST files, using the troubleshooter has not got me any further
JA: Anything else you want the email expert to know before I connect you?
Customer: nope
Submitted: 1 month ago.
Category: Email
Expert:  Kevin T replied 1 month ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 1 month ago.

What version of windows are you using?

Do you know what version of outlook it is?

Customer: replied 1 month ago.
outlook 2016, windows 10
Expert:  Kevin T replied 1 month ago.

Who is your email provider?

I think it would be best if we re-create your outlook profile. If you email is stored by your provider this won't we an issue as they have a copy of your emails.

This resolves the problem 99% of the time.

Regards

Kevin

Customer: replied 1 month ago.
snips of the pop ups
Customer: replied 1 month ago.
ok
Expert:  Kevin T replied 1 month ago.

Yes, that's 100% a corrupt outlook profile

Expert:  Kevin T replied 1 month ago.

Would you like me to speak you through the steps or connect and resolve for you?

Customer: replied 1 month ago.
I think I can handle it from here, thank you.
Expert:  Kevin T replied 1 month ago.

OK, please rate me above so i get credit for helping