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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1760
Experience:  Computer Software Support Specialist for more than 10 years
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Forgotten my password and the telephone number for that has

Customer Question

forgotten my password ***** the telephone number for that has been disconnected! how can i retrieve my information or change it?
JA: When did you last reset your username and password?
Customer: 3 Months ago just before I moved to the new address---with no landline and it has different prefixes and number could not follow!
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser and i have a 3 day old new tablet and am learning it!
JA: What troubleshooting have you tried?
Customer: Everything on the Yahoo website but it all refers back to the disconnected number or the email address that is unacceptable!
JA: Anything else you want the email expert to know before I connect you?
Customer: Just Save my sanity!
Submitted: 7 months ago.
Category: Email
Expert:  Kevin T replied 7 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 7 months ago.

What email service is this? Yahoo?

Customer: replied 7 months ago.

I have [email protected] and [email protected] and cannot connect to any of them!

Expert:  Kevin T replied 7 months ago.

OK, I'm sorry for that.

Did you go through the account recovery wizard on gmail and yahoo?

Customer: replied 7 months ago.
NO! if you cannot help with with this please say so and I will go somewhere else! $5 should get me something besides a request for $39 more!
Expert:  Kevin T replied 7 months ago.

Hi,

I'm sorry, but we have no direct access to the accounts we can only advise you what to do.

Regards

Kevin

Customer: replied 7 months ago.
i went thru all their "help" sites!
Expert:  Kevin T replied 7 months ago.

I am sorry then theirs nothing we can do, If you went through the wizard and you no longer have access to the recovery information.

I am sorry

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