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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1760
Experience:  Computer Software Support Specialist for more than 10 years
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I was just asked to change the email and password at the

Customer Question

I was just asked to change the email and password ***** the Microsoft store. Now I am unable to check my old email address and contact list.. Can you help?
JA: When did you last reset your username and password?
Customer: today
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Through a browser.
JA: What troubleshooting have you tried?
Customer: I have not done anything else. I would just like to get into my old email accout.
JA: Anything else you want the email expert to know before I connect you?
Customer: not that I can think of.
Submitted: 6 months ago.
Category: Email
Expert:  Richard replied 6 months ago.

Hi there and welcome

Can you tell me please exactly what happens when you now try to sign into your old account?

Please let me know.

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