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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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When I click on outlook it comes up with saying it can not

Customer Question

hi when I click on outlook it comes up with saying it can not open to me WY
JA: How long has this been an issue?
Customer: i have tried for 3 days now
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on my web browser
JA: What troubleshooting have you tried?
Customer: i have not as i am no good at it that is why you have grand kids
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Email
Expert:  Viet - Email Tech replied 1 month ago.

Hi,

I'm sorry about the issue. What's the full error message?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 1 month ago.

What's the brand / model of your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  bbao replied 1 month ago.

> when I click on outlook it comes up with saying it can not open to me WY

What does WY mean?