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bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 184
Experience:  Certified Information Systems Security Professional / Certified Information Security Manager / Microsoft Most Valuable Professional
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Been trying to log on multiple times and have tried to do an

Customer Question

been trying to log on multiple times and have tried to do an password ***** but I never receive it. What can I do?
JA: Have you tried having password ***** directions emailed to you?
Customer: that's the problem I don't receive it
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Outlook express
JA: What troubleshooting have you tried?
Customer: I haven't
JA: Anything else you want the email expert to know before I connect you?
Customer: no but I will need to be able to log on in the future
Submitted: 1 month ago.
Category: Email
Expert:  Viet - Email Tech replied 1 month ago.

Hi,

I'm sorry about the issue. What are you trying to log on?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,

Expert:  bbao replied 1 month ago.
Could you please first advise which email service you are referring to? Please also advise if you have associated your cell phone and/or 2nd email address with the mailbox to be reset for password?