My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
Follow these steps please>
Tap the Settings icon on your iPad.
In Settings, tap Bluetooth.
If the on-screen switch next to Bluetooth doesn't currently show as ON, tap once to enable it.
Move the power switch on your keyboard to ON.
Press the Connect button on the back of the keyboard.
The Bluetooth LED should start blinking.
The keyboard should shortly become visible on the iPad screen.
Tap once on the name of the device you want to pair.
If prompted, type the PIN code shown on-screen, and then press Enter. If you're not prompted for a code, the keyboard should immediately pair and you can skip this step.
NOTE: Each connect code is randomly generated. Make sure you enter the one shown on your iPad screen.
Once you press Enter (if required), the word Connected should show beside your keyboard in the Devices list.
Your Logitech Tablet Keyboard is now connected.