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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1749
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot get into my g-mail account. I'm gettting really mad

Customer Question

i cannot get into my g-mail account. I'm gettting really mad because i'm getting all this other bullshit.
JA: Have you contacted anyone about your account?
Customer: like who? i was just into it & now i can't get back in
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I have a laptop at home. i don't get into it on my phone
JA: What troubleshooting have you tried?
Customer: I haven't tried any-didn't know i needed it. I type in "log into gmail" and i usually get it-now for some reason i'm getting books for sale-and all other bullshit
JA: Anything else you want the email expert to know before I connect you?
Customer: nothing, but please help me get into my gmail account easily and for sure that it work every time. I'm not computer savy and don't understand the problem. thanks for your help. the other place i went wouldn't let me send my question & i'm RELLLY frustrated now. thanks
Submitted: 6 months ago.
Category: Email
Expert:  Viet - Email Tech replied 6 months ago.

Hi,

I'm sorry about the issue. Are you having issue with your email on the laptop and/or on the phone?

Do you have windows xp, vista, or 7, or 8, 10, or mac laptop?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 6 months ago.
Who says I have a problem?
Expert:  Viet - Email Tech replied 6 months ago.

I'm sorry. You said previously "i cannot get into my g-mail account". Please let me know if you'd like to fix your email on your computer; we guarantee our service. Please reply at the box below. Thank you,

Customer: replied 6 months ago.
For $39? I'm sure it's just a matter of getting to know right place
Customer: replied 6 months ago.
See? I just did it for free
Expert:  Viet - Email Tech replied 6 months ago.

How about with remote support for a small amount as shown? We guarantee our service. Thank you,

Customer: replied 6 months ago.
I just got on, thank you
Expert:  Viet - Email Tech replied 6 months ago.

You're welcome. Great. Do you need help with setting your home page / main website to Google?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer? And/or what's the brand / model of your computer?

Do you need help with anything else on your computer?
Please reply at the box below. Thank you,

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