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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1749
Experience:  Computer Software Support Specialist for more than 10 years
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A high School boy set up my gmail account. Until today I

Customer Question

A high School boy set up my gmail account. Until today I didn't realize he had enter his own verification code plus his name came up when I was looking at my account. Can I get his name and verification off and just have my e-mail:***@******.*** and my own verification code?
JA: How long have you had this issue with your Gmail account?
Customer: Since he set it up early Sept. or late August.
JA: Have you installed any updates recently?
Customer: I never knew how to respond to your e-mail, but took time today to try and figure it out. I'm not very techie. I was just trying to put in my password ***** it wouldn't let me so I made a new password. then it asked for my verification code and I was lost, then I assume Skylar's code was now my code.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Yes, I have a few friends who also have gmail accounts and I am unable to receive their messages.
Submitted: 6 months ago.
Category: Email
Expert:  Mr.Med replied 6 months ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 6 months ago.

Do you have access to your gmail account? if yes we can modify your name and maybe remove the verification code that he put, also do you know this high School bo, if yes you can ask him to remove the verification code.

Thank you

Customer: replied 6 months ago.
I do know him, if he removes the verification code, how do I go about putting in my own code?
Expert:  Mr.Med replied 6 months ago.

Great! first ask him to remove the two step verification code, once he did, log in to your gmail account using your email and password, then click on the link below to activate the verification process :

https://www.google.com/landing/2step/

To change your name please follow the steps below :

  1. On your computer, open Gmail.
  2. In the top right, click Settings .
  3. Click Settings.
  4. Click the Accounts and Import tab.
  5. In the "Send mail as" section, click edit info.
  6. Add the name you want to show when you send messages.
  7. At the bottom, click Save Changes.

Let me know if you need further assistance

Thank you

Expert:  Mr.Med replied 6 months ago.

Has everything worked out please?

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