How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1749
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

My email is fine I am trying to get my printer HP officejet

Customer Question

My email is fine I am trying to get my printer HP officejet pro 6835 to work I had to change my password ***** my Verizon jet pack
JA: When did you last reset your username and password?
Customer: a week ago
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I would rather you call me and walk me through this my phone number is(###) ###-####
JA: What troubleshooting have you tried?
Customer: I need your help
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Email
Expert:  Lorenz Vauck replied 6 months ago.

Dear Client,

thank you very much for your question. My name is***** and I will try to help you as quick possible.

Can you please let me if you are using Windows or Mac or Linux? The printer should be independent from your password ***** Verizon. Since you are requesting a phone call, how about we do it even more effective and I will remotely connect to your machine instead and fix the problem for you directly?

Thanks for your patience and best regards,

Lorenz Vauck

Expert:  Lorenz Vauck replied 6 months ago.

Dear Client,

I hope you are doing fine and I am looking forward to your feedback, so that I can help you to resolve the problem to your satisfaction.

Thank you very much and best regards,

Lorenz Vauck