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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I have been trying to sign in on my computer that got

Customer Question

I have been trying to sign in on my computer that got cleaned. I put in the security code on the phone and when I hit continue on my computer nothing happens
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: It's a Dell Insperon and running window 10
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: just trying over with a new code
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Email
Expert:  Sandy replied 1 month ago.

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!

Customer: replied 1 month ago.
Ok
Expert:  Sandy replied 1 month ago.

Is it an issue with the computer user account login at the start up?

OR an issue with your email account login. Please explain.

Customer: replied 1 month ago.
No thank you and I don't want the free trial. You didn't help me at all. By
Expert:  Sandy replied 1 month ago.

It is only one time payment. No trial if you don't like it.

Is it an issue with the computer user account login at the start up?

OR an issue with your email account login. Please explain.

Customer: replied 1 month ago.
I don't want to use it. Thanks
Expert:  Sandy replied 1 month ago.

okay, Thank you.