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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I have lost google and apparently all records pertaining to

Customer Question

I have lost google and apparently all records pertaining to my account. HELP!!!!
JA: Have you contacted anyone about your account?
Customer: No. I have no idea who orhow to contact. I am 88 years old and in a quandry!!
JA: Have you installed any updates recently?
Customer: Yes--I tried to update my norton antivirus.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I don't know enough to tell you.
Submitted: 1 month ago.
Category: Email
Expert:  Sandy replied 1 month ago.

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!

Customer: replied 1 month ago.
I have no reply
Expert:  Sandy replied 1 month ago.

I get a payment failure message when trying to accepting the remote support offer. Please complete the payment info.

Customer: replied 1 month ago.
I gave you my credit car info. I have not updated it.
Customer: replied 1 month ago.
I think I am getting nowhere with you. Please cancel my whole transaction. I will call in a computer expert.
Customer: replied 1 month ago.
Cancel me!!!!!!

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