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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I'm trying to login to my hotmail (outlook) account but now

Customer Question

hi there, i'm trying to login to my hotmail (outlook) account but now the first page requires the insertion of language & time zone. I have done this 9 times & although language is saved when 'save' is clicked, the sydney time zone disappears & there is no option but to go round in circles...each step cancelling out the last
JA: How long has this been an issue?
Customer: i signed on an hour ago for the first time today
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: iPhone & browser (laptop)
JA: What troubleshooting have you tried?
Customer: lol I can't get past the page demanding my time zone. This has never appeared or been an issue before
JA: Anything else you want the email expert to know before I connect you?
Customer: I have no problems accessing it on my iphone that' about it thanks Pearl
Submitted: 1 month ago.
Category: Email
Expert:  Sandy replied 1 month ago.

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!

Expert:  Viet - Email Tech replied 1 month ago.

Please go back to your previous question. Thank you,

Customer: replied 1 month ago.
i'm getting very frustrated & now suspect a scam as i'm being asked for $13 on top of $5 I've paid. I cannot proceed to get my answer as the field requiring my tel number will only accept US numbers. please explain
Expert:  Viet - Email Tech replied 1 month ago.

I'm sorry. What's the make / model of your laptop?

How about with the small amount as shown for direct remotely support?

Please reply at the box below; we guarantee our service. Thank you,

Customer: replied 1 month ago.
sorry, I had to go out. are you there?
Expert:  Viet - Email Tech replied 1 month ago.

Yes, I'm still here. What's the make / model of your laptop?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 1 month ago.
MacBook Pro
Customer: replied 1 month ago.
i don't think it's a problem with my computer
Expert:  Viet - Email Tech replied 1 month ago.

Thank you. Since your email is currently working fine on your iPhone, then it looks like email is working fine, so the issue is likely with your laptop.

What's your internet browser application, such as Safari, Firefox, Chrome, etc. on your laptop?

Please let me know. Thank you,

Customer: replied 1 month ago.
safari
Customer: replied 1 month ago.
I was also told my $5 would be refunded. When will that happen?
Expert:  Viet - Email Tech replied 1 month ago.

I'm sorry, I'm an independent computer tech; please let me know if you'd like me to fix this issue for you or not; we guarantee our service. Thank you,

Customer: replied 1 month ago.
when I filled out the required details why would it only accept a US mobile number?
Customer: replied 1 month ago.
sure, i've already paid $5
Expert:  Viet - Email Tech replied 1 month ago.

But you also just said you'd like a refund. Since the issue is with your computer, can I connect remotely to your computer and fix it directly and quickly for you?

Customer: replied 1 month ago.
refund the $5?
Expert:  Viet - Email Tech replied 1 month ago.

Yes, any duplicate charge will be refunded, thank you.

Customer: replied 1 month ago.
I was TOLD my $5 would be refunded
Expert:  Viet - Email Tech replied 1 month ago.

Yes, the duplicate charge will be refunded. Thank you,

Customer: replied 1 month ago.
38; what is your charge?
Expert:  Viet - Email Tech replied 1 month ago.

I'm the tech, so I don't have access to billing; I'll have our customer service contact you about the billing later; we'll make sure you will be satisfied at the end. Can I start fixing the email issue on your computer for you now?

Customer: replied 1 month ago.
can you honestly tell me this is not a scam???
Expert:  Viet - Email Tech replied 1 month ago.

Yes, we provide computer support. I can fix the email issue on your computer; we guarantee our service. Thank you,

Expert:  Viet - Email Tech replied 1 month ago.

We have an A+ service rating at the Better Business Bureau website:

http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/

Please let me know when you are ready for me to fix your email issue. Thank you,