Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
Please go back to your previous question. Thank you,
I'm sorry. What's the make / model of your laptop?
How about with the small amount as shown for direct remotely support?
Please reply at the box below; we guarantee our service. Thank you,
Yes, I'm still here. What's the make / model of your laptop?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Thank you. Since your email is currently working fine on your iPhone, then it looks like email is working fine, so the issue is likely with your laptop.
What's your internet browser application, such as Safari, Firefox, Chrome, etc. on your laptop?
Please let me know. Thank you,
I'm sorry, I'm an independent computer tech; please let me know if you'd like me to fix this issue for you or not; we guarantee our service. Thank you,
But you also just said you'd like a refund. Since the issue is with your computer, can I connect remotely to your computer and fix it directly and quickly for you?
Yes, any duplicate charge will be refunded, thank you.
Yes, the duplicate charge will be refunded. Thank you,
I'm the tech, so I don't have access to billing; I'll have our customer service contact you about the billing later; we'll make sure you will be satisfied at the end. Can I start fixing the email issue on your computer for you now?
Yes, we provide computer support. I can fix the email issue on your computer; we guarantee our service. Thank you,
We have an A+ service rating at the Better Business Bureau website:
Please let me know when you are ready for me to fix your email issue. Thank you,