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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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I order three item and only received tow and the two that i

Customer Question

i order three item and only received tow and the two that i received only one had a voucher in it
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: aol.com
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on a phone
JA: What troubleshooting have you tried?
Customer: what does that have to do with me not receiving my third item
JA: Anything else you want the email expert to know before I connect you?
Customer: yes can you tell me how to get this item that is paid for
JA: When we are ready I'll take you to the appropriate web page.
Customer: im ready
Submitted: 5 months ago.
Category: Email
Expert:  Russell H. replied 5 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

I will need to ask, What company, or what website, did you order from, please?

Customer: replied 5 months ago.
groupon goods
Expert:  Russell H. replied 5 months ago.

OK.

The first thing to do - despite perhaps having a distinct memory of having ordered three - is to check the receipt for the order.

Most sites that you order things from, send an email as a receipt for the purchase. Look for that in your appropriate email account (the email account that you registered with groupon) and see what the order receipt email lists, whether it lists 3 ordered, and how much payment is mentioned.

The amount listed in your receipt email is important, whether the number of items, or the amount charged/paid.

Let me know what you find... there is other advice to offer, depending upon the result. Thanks.

Customer: replied 5 months ago.
Why r u charing m for an item rhat wasnor shio to me
Expert:  Russell H. replied 5 months ago.

I am not groupon.

I am from JustAnswer, and I would like to advise you as to how to resolve the problem.

Customer: replied 5 months ago.
i want out of this you did not help me and the item that is missing is less than $15 i want to cancel
Expert:  Russell H. replied 5 months ago.

I'm sorry to hear that you are dissatisfied.

I have refused your Secure Remote assist request... but it is still open to other Experts.

I advise, in parting, that you

1. locate your Groupon email receipt for the purchase.

2. contact the customer service dept. of Groupon and inquire as to getting the order straightened out.

Thank you for asking your question here at JustAnswer.com.

Customer: replied 5 months ago.
not everyone understands the computer lango so im paying you money for nothing this is surpose tobe groupons customer