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flopcat98
flopcat98, Consultant
Category: Email
Satisfied Customers: 8752
Experience:  Consultant 30 years in nyc computer industry working with PC and networks banks brokerage legal etc.
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I have a business email exchange account that I've been

Customer Question

I have a business email exchange account that I've been forwarding through a gmail account. All of the sudden all of my Facebook mail, LinkedIn mail, Docusign mail and other business accounts plus random stuff goes to spam with this message:
JA: How long have you had this issue with your Gmail account?
Customer: Why is this message in Spam? It seems to be a fake "bounce" reply to a message that you didn't actually send. Learn moreImages are not displayed. Display images below
This is the Spam Firewall at host veloxAntiSpam.veloxhosting.net.I'm sorry to inform you that the message below could not be delivered.
When delivery was attempted, the following error was returned.: host gmail-smtp-in.l.google.com[74.125.28.26] said:
550-5.7.1 Unauthenticated email from facebookmail.com is not accepted due
to 550-5.7.1 domain's DMARC policy. Please contact the administrator of
550-5.7.1 facebookmail.com domain if this was a legitimate mail. Please
visit 550-5.7.1 https://support.google.com/mail/answer/2451690 to learn
about the 550 5.7.1 DMARC initiative. k189si17660525pgd.312 - gsmtp (in
reply to end of DATA command)Final-Recipient: rfc822;***@******.***
Original-Recipient: rfc822;*****@******.***
Action: failed
Status: 5.7.1
Remote-MTA: dns; gmail-smtp-in.l.google.com
Diagnostic-Code: smtp; 550-5.7.1 Unauthenticated email from facebookmail.com is
not accepted due to 550-5.7.1 domain's DMARC policy. Please contact the
administrator of 550-5.7.1 facebookmail.com domain if this was a legitimate
mail. Please visit 550-5.7.1
https://support.google.com/mail/answer/2451690 to learn about the 550 5.7.1
DMARC initiative. k189si17660525pgd.312 - gsmtp---------- Forwarded message ---------- About a month maybe?
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Through a web browser, and on my iPhone.
JA: What troubleshooting have you tried?
Customer: I've tried filters in Gmail settings. I've also tried to do something via the Exchange side, but can't because no POP access or whatever.
JA: Anything else you want the email expert to know before I connect you?
Customer: I don't think so, but I really need this fixed, and am pretty frustrated!
Submitted: 1 month ago.
Category: Email
Expert:  bbao replied 1 month ago.

> goes to spam with this message:

Do you mean your business Exchange Server account got spammed from FB and LinkedIn etc? Or, in a reverse way?

Customer: replied 1 month ago.
No. Never mind.
Expert:  bbao replied 1 month ago.

> Never mind.

Do you mean you don't want to continue your question?

Customer: replied 1 month ago.
Expert:  bbao replied 1 month ago.

Okay, please talk to customer services to make sure you receive the refund.

Expert:  flopcat98 replied 1 month ago.

I think what is happening is that your exchange server is forwarding the email

but gmail is picking it up and it says that it is from facebook but they know that it is not coming from a face book ip address or mail server. so they flag it.

what you want to do is rather than forward it from the business account go into gmail and have gmail pull it from the business account under accounts and import. It will do the same thing but That way they know exactly how it got there.