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Ask bbao Your Own Question

bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 187
Experience:  Certified Information Systems Security Professional / Certified Information Security Manager / Microsoft Most Valuable Professional
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Keep getting server error 3219 for a week or better. Can't

Customer Question

Keep getting server error 3219 for a week or better. Can't receive mail. What's up ? Tom.
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Have been using Windows Live.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: laptop
JA: What troubleshooting have you tried?
Customer: Had my tech support take control of my laptop and he was unable to clear the error.
JA: Anything else you want the email expert to know before I connect you?
Customer: I am now getting my mail through Outlook, but would like to get the windows live working again.
Submitted: 1 month ago.
Category: Email
Expert:  Cory replied 1 month ago.

Welcome, I am Cory. Thank you for asking your question today.

Are you getting mail on Outlook.com?

Expert:  Cory replied 1 month ago.

Are you there?

Customer: replied 1 month ago.
outlook works fine.
Expert:  Cory replied 1 month ago.

I have sent you an offer for remote support to connect and fix this quickly.

Customer: replied 1 month ago.
No thanks.
Expert:  Cory replied 1 month ago.

With remote support, you can watch me and chat live while I fix the issue. If I try to guide you on your own, you could mess up settings and it could take hours.

Customer: replied 1 month ago.
No thanks again.
Expert:  Cory replied 1 month ago.

I will opt out and let another expert look at this.

Please wait for a reply from them.

Enjoy your weekend!

Cory

Expert:  bbao replied 1 month ago.

Do you mean you are still using Windows Live Mail to access your mailbox at outlook.com?

Customer: replied 1 month ago.
No, I have to go to microsofts site and use my outlook account to access my mail.
Customer: replied 1 month ago.
OK. Thank you.
Expert:  bbao replied 1 month ago.
Just want to clarify, do you still need my support here at Q&A page (no remote assistance session is required)? Please advise. Thanks.
Customer: replied 1 month ago.
Due to the fact that all that was done was to pass me from one EXPERT rip off artist to another. A full refund is expected!