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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
Make/model of ipad?
And please check if you are connected to 'wifi'. You can do this by just seeing if you can surf the
web. Can you check that for me first?
How are you accessing emails, thru an app or the web browser?
What does the end of your email say? @gmail, yahoo, outlook, etc?