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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Can't remember my google password, I think in june or july,

Customer Question

Can't remember my google password
JA: When did you last reset your username and password?
Customer: I think in june or july
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: laptop phone sometimes
JA: What troubleshooting have you tried?
Customer: not a lot because I'm still learning.
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Email
Expert:  Byron replied 1 month ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me the gmail address you are having the issue with and I can help

you reset your password?

Expert:  Byron replied 1 month ago.

Please respond only on this page using the reply box below so I can see your response.

Customer: replied 1 month ago.
Expert:  Byron replied 1 month ago.

Thank you. Give me a minute or two to check some things please.

Expert:  Byron replied 1 month ago.

Thank you. Can you let me have your phone number that ends in 44.

I can send a text message containing a password ***** code.

Customer: replied 1 month ago.
But don't have it because it was lost and going to activate a new one today.
Customer: replied 1 month ago.
you can send an email message with code
Expert:  Byron replied 1 month ago.

Do you know the month and year you created the***@******.***

address?

Customer: replied 1 month ago.
this year
Expert:  Byron replied 1 month ago.

Thanks. What month?

Customer: replied 1 month ago.
I'm thinking now that it was last October.
Expert:  Byron replied 1 month ago.

Thanks. What is the email address you have

and was this address entered in to Google when you created the gmail account last October, if you recall.

Customer: replied 1 month ago.
Expert:  Byron replied 1 month ago.

What's the address, please?

Customer: replied 1 month ago.
Are having any luck or what
Expert:  Byron replied 1 month ago.

What is the secondary contact email address you entered when you created your Gmail account?

Customer: replied 1 month ago.
I didn't add one that I know off.
Expert:  Randy Computer Tech replied 1 month ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Do you have a computer that you have used to sign in to the google email on?

You can reply to me here by typing in the box below please.

Customer: replied 1 month ago.
I'm on it right now
Expert:  Randy Computer Tech replied 1 month ago.

Would you like for me to check your computer for the password?

Customer: replied 1 month ago.
check my computer. I kind of need my password ***** activate my new phone.
Expert:  Randy Computer Tech replied 1 month ago.

okay, did you get the secure remote assistance offer?

Customer: replied 1 month ago.
but why is this getting so expensive?
Expert:  Randy Computer Tech replied 1 month ago.

I am sorry about that,

I can send a new offer with the lowest rate for the support.

Customer: replied 1 month ago.
If I accept will my password ***** resolved?
Expert:  Randy Computer Tech replied 1 month ago.

I can not guarantee that I will be able to find the password ***** get it reset. However we do offer 100 % satisfaction guarantee.

Customer: replied 1 month ago.
Well then I will call my buddy that works on computers and cell phones and have him do it. I'm not Satisfied with this mission at all.
Expert:  Randy Computer Tech replied 1 month ago.

okay, no problem. Have him to check your stored passwords on your internet browser for the gmail account password.

Let me know if I can help in any way .